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+--- Thread: Good news, bad news (/showthread.php?tid=5821)
Good news, bad news - Star Ranger4 - 09-19-2012
http://boards.cityofheroe.../showthread.php?t=297472
As the long history of City of Heroes draws to a close we understand you
have questions regarding the cessation of customer services such as
recurring billing and outstanding account balances. Today we have some
details regarding compensation and the refund process.
But before we get into the details, we want to personally share with you
NCsoft’s sincere thanks to all of our fans that have spent time with us
during the past eight years. We cannot reiterate how tough it was to
make the final decision to close this wonderful chapter in our history.
This has been a very special time for all of us, and we want to ensure
we close this chapter with the best possible gaming experiences for
everyone. To celebrate during the closing, we will host several of the
popular events we have enjoyed in the past. Exact details and timing of
these events will be shared shortly, as we are still nailing down
specifics.
Now for the details, starting on Wednesday, September 19, 2012, all
accounts which were previously subscribed as VIP as of September 1st,
2012 will be flagged as VIP for the remainder of the duration, sans
recurring billing. Unfortunately we will not be able to flag any
accounts that were not VIP as such during this period.
We will do our best to initiate automatic refunds Wednesday, September
26, 2012 for those customers who previously paid for either a recurring
subscription or purchased Paragon Points using either credit cards or
PayPal™ as set forth below:
- Outstanding subscription balances as
of September 1, 2012 will receive a refund to the payment method used
for the original purchase - Customers who purchased Paragon Points after August 24, 2012 will
receive a refund to the payment method used for the original purchase
outstanding subscription balances as of September 1, 2012, please
contact support (http://support.cityofheroes.com/app...tail/a_id/8848)
with your name, City of Heroes account name and phone number. Once
support calls you, please be prepared to supply them with this
additional information to receive a wire transfer for the remaining
balance:
- North America - Financial Institution, Account Number
and Routing Number, and the 20-digit game time card applied to said
account. - United Kingdom - Sort code, Account Number and the 20-digit game time card applied to said account
- European Union – International Bank Account Number (or IBAN), Bank
Information Code (or BIC) and the 20-digit game time card applied to
said account - In the event that a wire transfer is not possible, you may request to be mailed a check instead
manners should anticipate their funds within 14 calendar days once
approved.
Thank you for your support and patience as we work to smoothly close
this chapter with the sunset of the City of Heroes franchise.
My loathing for the executives in NC soft ivory towers grows exponentially. To force Zwill to LIE like that? NC soft is SORRY?? BULL BLEEPIN....
Sorry Bob. almost forgot the occasional under 18 type does get in the forums in general.
still ARRRRRGGHHHHHH. Its both good and bad. yes, there will be refunds. no, they are not insulting us by trying to force us into products that if we had any interest in, we'd have already purchased.
The phrasing shows that this is clearly a case of one or more of the high level korean managers deciding to wave his little winkie at us.
*stomps off ranting and raving and whining and pissing and moaning*
Hear that thunder rolling till it seems to split the sky?
That's every ship in Grayson's Navy taking up the cry-
NO QUARTER!!!
-- "No Quarter", by Echo's Children
- Logan Darklighter - 09-19-2012
Via a post by Mercedes Lackey on the Titan Forums about this very subject that may make you feel a little bit better about this:
Quote:It is a PR firm's job to get hysterical about anything that is said
about their company that is not good and/or not marching in line with
the company statements.
That said, NCSoft is well aware that they
can make all of this go away if they sit down and negotiate nicely and
let someone else buy/maintain CoH.
They assumed we would go away when they said "End of game", take their credit-on-another-game and go away quietly.
We did not.
They assumed we would go away when a week had passed. We made more noise.
They assumed we would go away when two weeks had passed. We are still making noise.
They
assume we will go away if they give us real money back. Some people
want to do that.
But this is a game of Stare Down and they just
blinked.
We need to start showing them that we are just more than a bunch of game-dweebs who don't know how to do anything but whine.
- Logan Darklighter - 09-19-2012
I want to re-iterate - this is the first time they've ever given a refund to players of closed games. It's always been transferred time/points.
THEY BLINKED.