Quote:http://boards.cityofheroe...showthread.php?p=4403954
Let's go out with a bang!

Summer Blockbuster - October 5 - October 8

Double XP - October 18 - October 22

Halloween Event - October 26 - October 29

Winter Event - November 9 - November 12

Rikti Invasion - November 23 - November 30

Live Server Shutdown - November 30 12:00 AM PDT

Quote:[url=http://na.cityofheroes.com/en/news/news_archive/city_of_heroes_sunset_faq.php]http://na.cityofheroes.com/en/news/n...sunset_faq.php

When is City of Heroes closing?

The City of Heroes Freedom servers will shut off on November 30, 2012 at 12:00 AM PDT

Will I receive compensation for City of Heroes closing down?

We are processing refunds for unused game time that may have been applied to your account.

Can I create a free account and play until the end of City of Heroes?

Unfortunately new account creation has been disabled.

Am I able to upgrade my account to VIP untilt he end of City of Heroes?

Upgrading to a VIP account has been disabled

Can I purchase Paragon Points?

Paragon Point acquisition has been disabled

Can I still use my existting Paragon Points to buy items in the Paragon Market?

Yes, you may still use any existing Paragon Points your account may have.

Will I receive a refund for game time I acquired
through the Refer a Friend program or free time acquired via a retail
copy of City of Heroes, City of Villains or City of Heroes: Going Rogue?

Unfortunately, we will only be issuing refunds to players who have
outstanding purchased subscription balances or paragon points.

How do I get a refund for the unused portion of tiem from the game time card I applied to my City of Heroes account?

Please provide the following information when you contact support to make your refund request:

• Your first and last name
• Your NCsoft master account name
• The name of your City of Heroes game account that you applied your game time card to
• The 20 digit game time card you applied to your City of Heroes game account

We will initiate automatic refunds on Wednesday, September 26, 2012 for
those customers who previously paid for either a recurring subscription
or purchased Paragon Points using either credit cards or PayPal™ as set
forth below:

• Outstanding subscription balances as of September 1, 2012 will
  receive a full refund to the payment method used for the original
  purchase
• Customers who purchased Paragon Points after August 24, 2012 will
  receive a refund to the payment method used for the original Purchase
• Allow 7-10 business days for the funds to post to your account

For customers who previously paid using Game Time Cards with outstanding
subscription balances as of September 1, 2012, please contact support
with your name, City of Heroes account name and phone number.

Once support contacts you, please supply them with this additional
information to receive a wire transfer for the remaining balance:

• North America - Financial Institution, account number, routing number and the 20 digit game time card applied to said account
• United Kingdom - Sort Code, account number and the 20 digit game time card applied to said account
• European Union - International Bank Account Number (IBAN), Bank
  Information Code (BIC) and the 20 digit game time card applied to said
  account

Where do I request my refund of the unused portion of my game time card?

You will need to contact customer support and provide the necessary
information requested. This Knowledge Base article should answer
questions regarding how to contact support to provide that information.

What if I would rather receive a check for the amount of my refund?

We can only send a check to you for the amount of your refund if you live in the United States or the United Kingdom.

If you would like a check issued for the amount of your refund, and you
live in the US or the UK, please contact support and provide the
following information:

Please provide the following information when you contact support to make your refund request:

• Your first and last name
• Your NCsoft master account name
• The name of your City of Heroes game account that you applied your game time card to
• The 20 digit game time card you applied to your City of Heroes game account
• Your physical mailing address that the check should be sent to

When will I receive my refund after providing this information to support?

Once support has the requested information, you should receive your
refund within 10 business days if done by wire transfer. If we are
sending you a check, it will be mailed within 14 days of the information
being provided.

What if that credit/debit card is cancelled or expired?

The card does not have to be active. The refund will be applied to the account tied to the expired/cancelled card.

How do I get a refund for an unused City of Heroes Game Card or retail code?

All retailers have been instructed to remove these items from their
shelves. If you did purchase a game card or retail code and were not
able to use it, please contact the retailer to for a refund.

If they are unable to assist you, customer support may be able to help.
Refunds for game cards or retail codes can only be processed if you have
not already applied the cod to your account. Please provide the
following information when you contact support.

• Your first and last name
• Your NCsoft master account name
• The 20 digit code from the game time card
• The name of the retailer from which you purchased your game card or retail code from
• A phone number where support can reach you

Once support contacts you, please supply them with this additional information to receive a wire transfer for the refund:

• North America - Financial Institution, account number, routing number
• United Kingdom - Sort Code, account number
• European Union - International Bank Account Number (IBAN), Bank Information Code (BIC)

NCsoft is not responsible for any incoming wire transfer fees that your
financial institution may charge if you choose the wire transfer option.

In the event that a wire transfer is not possible, you may request to be mailed a check instead.