Quote:You'd think comparing first names would also be a part of the process.
Well, according to the article, their names are very similar, so that's clearly part of the problem. I suspect from this that the names in the HS/TSA databases might be indexed on Soundex value (because of all the different valid ways some foreign names can be spelled), and the two have the same Soundex. That would explain why it's a "technology problem", and why it can't be "fixed" -- it's not actually "broken" in any real sense.
But as Matrix Dragon says, there ought to be
other data in the record that pops up that makes it clear she isn't the black guy.
Hm. Thought. There
is, but certain...
eager and enthusiastic border agents don't bother to read it all before inconveniencing her; they just see a hit from the database and go off to detain her before coming back and getting more details. It's the crossings where there's someone who actually
reads the record that comes up that she goes through without a hassle. Which is why when she's detained they just let her go and say nothing, because if they were to explain why she was held, it would probably open them up to some kind of liability.
-- Bob
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Then the horns kicked in...
...and my shoes began to squeak.