Turned off their milkshake machine? Hardly. Milkshakes, ice cream, dairy products - this is what Braums is known for. That'd be like... oh... McDonalds
with their grill off!
That and the fact that I was the only car in line! There was no one else there! Yet it was 4:30 in the afternoon! And, all I was asking for was a single item
of something they specialize in! So... that's why I was surprised at being asked to drive forward. And why it PISSED ME OFF that the server decided to
keep to her METRICS and give me a cup of ice cream - no milk in it either - rather than take the extra time to do the damn thing right. I know what she was
thinking! "Oh just get OUT of here, jerk! You'll drive off and not think it's worth it to drive back and give me shit about it and I get to stick
to my metrics."
WRONG!!! ENNNT! But thank you for playing! As a consolation prize, here's our copy of "Customer Service for Dummies!"
No... I think WG has it pegged. Goddamn metrics invading the fast food business. That's why, when I went in there to complain, I went to the manager. And I
didn't want to just complain about the person at the window who thought they could get away with making me a substandard product in order to meet their
metrics. It's their policy I harangued the manager about. That their policy was making a mockery of
quality service.
I will continue to not play their metrics game. And if I get substandard service or products because of it, I'm going to complain about it. It's the
only way to make them change. Maybe I'll try and be a little bit more like my normal, calm demeanor when doing so. But I'll still do it.
Jeez! I just realized why this seems so familiar! I feel like I'm in a Denis Leary sketch! "COFFEE flavored COFFEE!"
with their grill off!
That and the fact that I was the only car in line! There was no one else there! Yet it was 4:30 in the afternoon! And, all I was asking for was a single item
of something they specialize in! So... that's why I was surprised at being asked to drive forward. And why it PISSED ME OFF that the server decided to
keep to her METRICS and give me a cup of ice cream - no milk in it either - rather than take the extra time to do the damn thing right. I know what she was
thinking! "Oh just get OUT of here, jerk! You'll drive off and not think it's worth it to drive back and give me shit about it and I get to stick
to my metrics."
WRONG!!! ENNNT! But thank you for playing! As a consolation prize, here's our copy of "Customer Service for Dummies!"
No... I think WG has it pegged. Goddamn metrics invading the fast food business. That's why, when I went in there to complain, I went to the manager. And I
didn't want to just complain about the person at the window who thought they could get away with making me a substandard product in order to meet their
metrics. It's their policy I harangued the manager about. That their policy was making a mockery of
quality service.
I will continue to not play their metrics game. And if I get substandard service or products because of it, I'm going to complain about it. It's the
only way to make them change. Maybe I'll try and be a little bit more like my normal, calm demeanor when doing so. But I'll still do it.
Jeez! I just realized why this seems so familiar! I feel like I'm in a Denis Leary sketch! "COFFEE flavored COFFEE!"