Quote: robkelk wrote:Well, there you go. Never heard of it before, but it seems odd. Kind of defeats the point of "fast food", wouldn't you think?
Quote: Ayiekie wrote:You haven't been to the second-closest McDonald's to where you live, then. (Yet another reason why I very rarely patronize
You are both. Yes, the service was crappy (and I assume that bizarre "drive up front" thing is a US thing, I've never seen it here).
Mickey-D's.)
Quote:Quote: Ayiekie wrote:I agree about the "yelling" part, but the rest raises an interesting question: Is it a good thing to tolerate substandard service if
No, there was no call to yell at some person making minimum wage who was only doing what they had to do to avoid being fired from their shitty job.
doing so lets ther person providing the substandard service keep his job? If you do, then the person gets to keep working, but has no incentive to improve.
If you don't, the person has incentive to improve, but might not keep working...
You are overlooking the point that the poor guy or gal working the drive-through has absolutely no control over this. They in fact were providing the best
service they could by rushing the milkshake. They do not have the authority to override managerial imperatives for the satisfaction of the customer, and may in
fact be fired if they do. See, for instance, that recent publicised example about the Tim Horton's employee who got fired for giving someone's four
year old a $0.13 Timbit to stop their crying. While that person was reinstated on a wave of national indignation, the vast majority of fast food employees will
not be so lucky. So no, it wasn't their fault, and they didn't deserve to be yelled at. The manager is something else again - fielding customer
complaints is part of their job.