I've been avoiding this topic, because I'm a swing manager (hourly shift manager) at a major fast food chain, and so far this topic has done nothing
but piss me off.
If you've never worked fast food, or if it's been so long that you've forgotten, then perhaps you don't understand the pressures we're
under. Yes, there are metrics involved. I don't work for Braums, but for another fast food chain that has been mentioned in this thread. Every year, and
it seems like every month, our parent company further complicates our menu. But our service goals remain the same, as in X minutes X seconds per customer.
When we cannot meet those goals, whether due to staffing issues or problems with service time vs. food waste, then we have to listen to peoples' bitching
up one side and down the other. We are only human, folks, and we do the absolute best that we can. The 'metrics' that have been complained about are
handed down from on high, and it's only at the peril of our jobs that we can ignore them.
People who go through the drive-thru have entitlement issues. You sit there in your car and think that you're so damned important, and if your order
isn't ready *right* *now*, then all you can do is bitch. Over the years that I've worked fast food, I've figured out what you car-bound folks
want: You want to pull through our parking lot, have your food ready for you without even telling us what you want, and we'll throw the bag to you as you
drive by at 30 mph. Payment? No, we don't get any payment. And forgive me, but this is *BULLSHIT*. If you truly think that you're that important,
well, then go cook for yourself. We don't want you, and there are thirty other customers right behind you who aren't such assholes.
Based upon survey data, my fast food company satisfies 76% of it's customers *every* *day*. I would like to see any other service industry match that,
with the speed and accuracy we maintain.
-Michael Wolff, who's not trying to start a fight, but just trying to present the other side of the story.Falling out of aeroplanes and hiding out in holes
Waiting for the sunset to come, people going home
Jump out from behind them and shoot them in the head
Now everybody dancing the dance of the dead
but piss me off.
If you've never worked fast food, or if it's been so long that you've forgotten, then perhaps you don't understand the pressures we're
under. Yes, there are metrics involved. I don't work for Braums, but for another fast food chain that has been mentioned in this thread. Every year, and
it seems like every month, our parent company further complicates our menu. But our service goals remain the same, as in X minutes X seconds per customer.
When we cannot meet those goals, whether due to staffing issues or problems with service time vs. food waste, then we have to listen to peoples' bitching
up one side and down the other. We are only human, folks, and we do the absolute best that we can. The 'metrics' that have been complained about are
handed down from on high, and it's only at the peril of our jobs that we can ignore them.
People who go through the drive-thru have entitlement issues. You sit there in your car and think that you're so damned important, and if your order
isn't ready *right* *now*, then all you can do is bitch. Over the years that I've worked fast food, I've figured out what you car-bound folks
want: You want to pull through our parking lot, have your food ready for you without even telling us what you want, and we'll throw the bag to you as you
drive by at 30 mph. Payment? No, we don't get any payment. And forgive me, but this is *BULLSHIT*. If you truly think that you're that important,
well, then go cook for yourself. We don't want you, and there are thirty other customers right behind you who aren't such assholes.
Based upon survey data, my fast food company satisfies 76% of it's customers *every* *day*. I would like to see any other service industry match that,
with the speed and accuracy we maintain.
-Michael Wolff, who's not trying to start a fight, but just trying to present the other side of the story.Falling out of aeroplanes and hiding out in holes
Waiting for the sunset to come, people going home
Jump out from behind them and shoot them in the head
Now everybody dancing the dance of the dead