Don't yell.
Force. Voice inflection and projection can give you all the benefit of yelling, without the volume or the perception that you are an unreasonable, potentially
dangerous, whack-a-loon.
The second, and I consider most important rule is the fair application of the above. The physical force continum written into the verbal aspect. The person
at the window is often just the cypher to the larger problem of customer service. If they cannot grant you satisfaction, thank them for their time and move
up. They are not paid to deal with your often reasonable anger at anything more than a superficial level, so it is unfair to them to stand as the anvil to the
hammer of your displeasure.
Move up the chain. If necessary, make it a temporary hobby. Writing scathing, entertaining letters to customer service (cc'd the Better Business Bureau
and similar ogranizations or media outlets) is far, far, for gratifying than yelling at some clerk who has little or no control over the situation. It is
often fun to share these with the first contact people, who are likely sharing many of the same frustrations you are with those beyond their pay scale.
They will not like you if you yell at them and they certainly will not respect you.
Using proper application of verbal force, they still may not like you, but properly done, they are much more likely to respect you.
Force. Voice inflection and projection can give you all the benefit of yelling, without the volume or the perception that you are an unreasonable, potentially
dangerous, whack-a-loon.
The second, and I consider most important rule is the fair application of the above. The physical force continum written into the verbal aspect. The person
at the window is often just the cypher to the larger problem of customer service. If they cannot grant you satisfaction, thank them for their time and move
up. They are not paid to deal with your often reasonable anger at anything more than a superficial level, so it is unfair to them to stand as the anvil to the
hammer of your displeasure.
Move up the chain. If necessary, make it a temporary hobby. Writing scathing, entertaining letters to customer service (cc'd the Better Business Bureau
and similar ogranizations or media outlets) is far, far, for gratifying than yelling at some clerk who has little or no control over the situation. It is
often fun to share these with the first contact people, who are likely sharing many of the same frustrations you are with those beyond their pay scale.
They will not like you if you yell at them and they certainly will not respect you.
Using proper application of verbal force, they still may not like you, but properly done, they are much more likely to respect you.