I work in retail, so I've had a few angry customers, but the great majority of them are perfectly nice.
With that said, I HATE dealing with the ones that become "those guys." Making the situation worse for me is that I have PTSD. So when a customer
yells at me or even raises their voice to me just a little bit, I can feel very threatened. And I become a crying mess the moment the person is out of sight.
I become very afraid that the person is going to come back in with a gun and shoot me.
So, um, yeah, yelling isn't exactly the best way to get a point across. Certainly if the person is more calm I'd be more willing to help them.
--Amanda
"Hey, it's not like dying is on my schedule for this week."
--Yumeko Asagiri, Bubblegum Crisis: The Next Generation, part 3
With that said, I HATE dealing with the ones that become "those guys." Making the situation worse for me is that I have PTSD. So when a customer
yells at me or even raises their voice to me just a little bit, I can feel very threatened. And I become a crying mess the moment the person is out of sight.
I become very afraid that the person is going to come back in with a gun and shoot me.
So, um, yeah, yelling isn't exactly the best way to get a point across. Certainly if the person is more calm I'd be more willing to help them.
--Amanda
"Hey, it's not like dying is on my schedule for this week."
--Yumeko Asagiri, Bubblegum Crisis: The Next Generation, part 3