Another person chiming in with the "They started out great, and then went to crap" message.
Back in... I want to say it was '02 or thereabouts, I signed up with them because the other option was ISDN and I'd dealt with that quite enough at work; DSL wasn't available in our area at the time. For the first year they were awesome. Then, when I elected to stay month-to-month instead of signing up for another year's contract, stuff started to go downhill.
My roommate at the time got sick of it and decided to sign up for another year's contract, on the theory that if we gave them more money things would go back to the way they were. It... didn't work that way.
The real annoyance was that, when we challenged the contract (and won, because we'd documented the downtime) and broke it to switch to the just-arrived DSL, they refused to acknowledge that we'd returned the modem, and hit us with a $400 bill. Which we refused to pay, because we had a receipt showing we'd returned the modem -- physically, to their local office, as instructed.
Six 'clerical errors' and exchange of nasty letters later, the bill finally vanished... only to show up on my credit report four years afterwards. I finally got it off there -- for good, I hope -- in 2008.
Fuck Comcast. Sideways, with a saguaro.
Edit: It would have been 2000, not '02, now that I think on it -- I remember celebrating the millennium in that apartment.
But the credit report issue wasn't resolved until '08, because that's when we refinanced the car and I discovered shenanigans.
--sofaspud
--"Listening to your kid is the audio equivalent of a Salvador Dali painting, Spud." --OpMegs
Back in... I want to say it was '02 or thereabouts, I signed up with them because the other option was ISDN and I'd dealt with that quite enough at work; DSL wasn't available in our area at the time. For the first year they were awesome. Then, when I elected to stay month-to-month instead of signing up for another year's contract, stuff started to go downhill.
My roommate at the time got sick of it and decided to sign up for another year's contract, on the theory that if we gave them more money things would go back to the way they were. It... didn't work that way.
The real annoyance was that, when we challenged the contract (and won, because we'd documented the downtime) and broke it to switch to the just-arrived DSL, they refused to acknowledge that we'd returned the modem, and hit us with a $400 bill. Which we refused to pay, because we had a receipt showing we'd returned the modem -- physically, to their local office, as instructed.
Six 'clerical errors' and exchange of nasty letters later, the bill finally vanished... only to show up on my credit report four years afterwards. I finally got it off there -- for good, I hope -- in 2008.
Fuck Comcast. Sideways, with a saguaro.
Edit: It would have been 2000, not '02, now that I think on it -- I remember celebrating the millennium in that apartment.
But the credit report issue wasn't resolved until '08, because that's when we refinanced the car and I discovered shenanigans.--sofaspud
--"Listening to your kid is the audio equivalent of a Salvador Dali painting, Spud." --OpMegs