I am back. The guy came early and did a painstakingly thorough job tracking down the problem, according to Peggy, who was here while I was off helping my Mom out. He even went so far as to clamber up into our attic (in 95-degree (F) heat) to check the splitter up there. I suspect his early arrival was the result of my emphasizing how often I was blown off and explicitly telling the customer rep that while we'd accept the appointment today, I didn't actually expect anyone to really show up, based on past performance; and I'm certain his thoroughness was due to Comcast really, truly hoping I'll be caught by inertia and not change after a successful fix.
Sorry, Comcast. All you've really done is made it easier for me to research alternative packages from Verizon.
It didn't help that the tech warned that the part he replaced -- what looked to be a grounded splice for coax cable, located in outside box -- was likely to fail again the next time there was a power surge on the line, say during a lightning storm, such as we've been forecast to get over the next three days. (At least.) Sorry, Comcast, but I've never had phone service go out from a thunderstorm. You're just making Verizon look much better.
-- Bob
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Then the horns kicked in...
...and my shoes began to squeak.
Sorry, Comcast. All you've really done is made it easier for me to research alternative packages from Verizon.
It didn't help that the tech warned that the part he replaced -- what looked to be a grounded splice for coax cable, located in outside box -- was likely to fail again the next time there was a power surge on the line, say during a lightning storm, such as we've been forecast to get over the next three days. (At least.) Sorry, Comcast, but I've never had phone service go out from a thunderstorm. You're just making Verizon look much better.
-- Bob
---------
Then the horns kicked in...
...and my shoes began to squeak.