Man. Sadly I am totally NOT surprised at your trevails with Comcast. I've seen and experienced way too many horror stories. Consumer reports repeatedly rates Comcast dead last year after year in customer service.
Last year, they won Consumerist's uncoveted "The Golden Poo" award for "Worst Company in America".
Then there's this quote from their wikipedia entry -
I mean, when the IRS has a better reputation than you...
It's so bad they're trying to re-brand themselves. Watch out for any service in your area calling itself Xfinity because that's Comcast with a new name!
Last year, they won Consumerist's uncoveted "The Golden Poo" award for "Worst Company in America".
Then there's this quote from their wikipedia entry -
Quote:In 2004 and 2007, the American Customer Satisfaction Index (ACSI) survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service.
I mean, when the IRS has a better reputation than you...
It's so bad they're trying to re-brand themselves. Watch out for any service in your area calling itself Xfinity because that's Comcast with a new name!