Two things:
#1 "The customer is always right" has never been an actual policy anywhere in the successful business world. Customers made that up to try to make themselves feel better. Customers have no idea what is going on, or why within the business. Sure, we'll try to do right by the customer, but they don't know anything that happens behind the scenes and that, invariably, makes them "wrong."
#2 Monkey Fist and I have the same question: "How could they tell? 15mm WWII figs all look the same. Not much room for detail."
#1 "The customer is always right" has never been an actual policy anywhere in the successful business world. Customers made that up to try to make themselves feel better. Customers have no idea what is going on, or why within the business. Sure, we'll try to do right by the customer, but they don't know anything that happens behind the scenes and that, invariably, makes them "wrong."
#2 Monkey Fist and I have the same question: "How could they tell? 15mm WWII figs all look the same. Not much room for detail."