I've recently started training as a Verizon Technical Support Representative through KGB USA (formerly known as Infonxx).
Now, unfortuantely, I'm not troubleshooting for internet. I'm handling plain, ordinary phone service, however... I have every intention of moving into the FiOS side of the house as soon as they'll let me. (That may be pretty soon, given how they're hiring left and right.)
Once I do get there... I'll be more than happy to help out any Verizon FiOS customers. Just don't expect me to divulge anything that isn't publicly available knowledge. I will say this: public utility commissions on the East Coast play a real mean game and sometimes demand some pretty damn odd things.
Now, unfortuantely, I'm not troubleshooting for internet. I'm handling plain, ordinary phone service, however... I have every intention of moving into the FiOS side of the house as soon as they'll let me. (That may be pretty soon, given how they're hiring left and right.)
Once I do get there... I'll be more than happy to help out any Verizon FiOS customers. Just don't expect me to divulge anything that isn't publicly available knowledge. I will say this: public utility commissions on the East Coast play a real mean game and sometimes demand some pretty damn odd things.