Well, that sucks. (NO MORE!)

[s3yang]

Dartz wrote:

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Wait? They charged you for the quotation?

Most contractors we worked alongside would do the initial callout for free, quote a homeowner what they thought needed to be done, and only charge the homeowner if they actually went ahead with works beyond the initial inspection. Especially on jobs that might cost more than a grand - cheaper jobs we tended to know enough about them going out to be able to estimate over the phone.. We worked on the same model and the systems we sold would typically cost 3.5-6k depending. Expecting a fee just to give a quotation on a 20 Grand job is very hokey - especially since the 20 Grand job wasn't even necessary.

You're quite entitled to not pay them since they clearly didn't do the job correctly. Not only did they not correctly identify the issue, then they tried to sell you repairs you didn't need. It's one way to discourage homeowners from getting a second opinion....

Very much this. Especially if you have anything in writing. If you've already paid, I'd do a charge-back through your bank. They gave an _erroneous_ quote, no way does that fly.