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It was ten years ago today...
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I remember my first day taking calls for iPhone support. The actual "who does what" support structures weren't properly thought out. The AHT (average handle time, time speaking with customer) that day was a huge mess. Too many times we had to transfer to Apple Support because of issues we couldn't handle at customer care.
Much more smoother these days...
Canadian lighthouse to U.S. Warship approaching it: "This is a lighthouse. Your call!"
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| Messages In This Thread |
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It was ten years ago today... - by robkelk - 01-09-2017, 04:44 PM
[No subject] - by ECSNorway - 01-09-2017, 07:44 PM
[No subject] - by Black Aeronaut - 01-15-2017, 04:27 AM
[No subject] - by Labster - 01-15-2017, 06:41 AM
[No subject] - by Black Aeronaut - 01-15-2017, 03:10 PM
[No subject] - by Pyeknu - 01-15-2017, 04:30 PM
[No subject] - by Labster - 01-18-2017, 12:57 PM
[No subject] - by Black Aeronaut - 01-27-2017, 05:41 AM
[No subject] - by Duane Peters - 01-27-2017, 09:44 PM
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