I can see that, though. Sometimes that understanding doesn't come unless you sit down and have a heart-to-heart with your readers. And when your base is that big, it's difficult at best to please the majority when there's a sea of critique to go through.
Heck, I'll be honest. Sometimes I have difficulty understanding some of the others on this very board when they critique my work... and sometimes they have trouble understanding me. Until we sit down and hash out what's wrong, then these misunderstandings do not get resolved. Witness the near-cluster-fuck that was my quest for a good villain! It eventually all got smoothed out, and I got an AU version of my story out of it, but there was quite a bit of confusion that (for me, anyways) almost came to vitriolic levels. My life at the time wasn't helping matters any, but you know how that is.
Heck, I'll be honest. Sometimes I have difficulty understanding some of the others on this very board when they critique my work... and sometimes they have trouble understanding me. Until we sit down and hash out what's wrong, then these misunderstandings do not get resolved. Witness the near-cluster-fuck that was my quest for a good villain! It eventually all got smoothed out, and I got an AU version of my story out of it, but there was quite a bit of confusion that (for me, anyways) almost came to vitriolic levels. My life at the time wasn't helping matters any, but you know how that is.