3M Recall (and why I won't be buying from them anymore)

[hazard]

Here in the Netherlands you'd be able to bring a long waiting time like this to the Consumer's Union. While it's understandable under some circumstances and has little actual legal power, the Consumer's Union has a surprising amount of influence for a non-government institution. I'm not sure if there's currently a tv program that highlights excessively poor service (we've had a number of them, at least one of them quite successful in the 90's), but if there is you'd be surprised how fast the threat of public awareness makes wheels turn.

There've been multiple cases of 'nothing happened after months of inquiry' followed by 'a high ranking manager handled the matter in a week' after the program asked what was going on.