3M Recall (and why I won't be buying from them anymore)

[LynnInDenver]

i would say to not do anything to it at all and not send them any pics for a while. replace the thing, sure, but wait a week or so and try calling them again (but don't spend more than 10 minutes on hold while you're eating)... you'll get through eventually, and you're not wasting too much time or effort in the meanwhile... when you finally do connect with them, then you can follow their (no doubt convoluted) steps. also, post about your travails on social media

--Z

Yeah, it might be nice, but I already did an hour of that. Not really planning on even doing ten more minutes. Their hold music is the same "cribbed from the YouTube music library" tune, on repeat, punctuated with "your call is very important to us, stay on the line" every 2-3 minutes. I think the only hold environment currently worse is the one for the Confederate Freespacers.