Two updates. First, they did get back to me, but it took over a week. I decided not to respond; if they were serious about getting these off the market verifiably, it would have taken much less time. I'll still get it off the market, but at best they only have my inquiries to go by officially.
Second, we bought a Swingline unit to replace it. I sprung for the 12" version, since we've done enough laminating I wanted the flexibility to laminate larger pieces. And it will do pressure sensitive lamination as well as hot seal. I'm also happier with the "fit and finish", so to speak. Things are labeled in such a way that you can get things centered in the slot. Molding of the shell is cleaner all around. The select between hot and cold is a physical selector switch, not the membrane buttons between hot and hotter on the 3M unit. Overall, it feels like a much better piece of kit.
Second, we bought a Swingline unit to replace it. I sprung for the 12" version, since we've done enough laminating I wanted the flexibility to laminate larger pieces. And it will do pressure sensitive lamination as well as hot seal. I'm also happier with the "fit and finish", so to speak. Things are labeled in such a way that you can get things centered in the slot. Molding of the shell is cleaner all around. The select between hot and cold is a physical selector switch, not the membrane buttons between hot and hotter on the 3M unit. Overall, it feels like a much better piece of kit.
"You know how parents tell you everything's going to fine, but you know they're lying to make you feel better? Everything's going to be fine." - The Doctor