Exactly that. They are there because Amazon hasn't quite managed to develop robots that can do the same job for cheaper yet.
But the warehouse protocols are being designed so that they can replace humans with robots with no disruptions.
So we get to the current working conditions: hours of wandering around warehouses following the directions on a screen, grabbing the package with the matching barcode and rushing to the next one. There is no place for humans foibles like thinking about what you are doing, fagging issues, taking care not to get injured, accomodation for medical limitation on how much weight you can carry, toilet breaks, etc. Robots don't do any of that, so workers musn't do them either or else the protocols for seamless robot transition couldn't be perfected.
Therefore, don't blame warehouse workers for sending you something obviously wrong because they neither know what you wanted nor what they are sending, all they know is that they were ordered to send you a package that was in a certain shelf with a certain barcode. If you must blame someone, blame whoever messed up the inventory entries for no-sugar butterscotch syrup.
But the warehouse protocols are being designed so that they can replace humans with robots with no disruptions.
So we get to the current working conditions: hours of wandering around warehouses following the directions on a screen, grabbing the package with the matching barcode and rushing to the next one. There is no place for humans foibles like thinking about what you are doing, fagging issues, taking care not to get injured, accomodation for medical limitation on how much weight you can carry, toilet breaks, etc. Robots don't do any of that, so workers musn't do them either or else the protocols for seamless robot transition couldn't be perfected.
Therefore, don't blame warehouse workers for sending you something obviously wrong because they neither know what you wanted nor what they are sending, all they know is that they were ordered to send you a package that was in a certain shelf with a certain barcode. If you must blame someone, blame whoever messed up the inventory entries for no-sugar butterscotch syrup.