All The Tropes Wiki Project, Part XXXIII

[robkelk]

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Oh, and somebody at Miraheze is an optimist. "We expect to be back online by 15:00 UTC on Wednesday, October 21, 2026." That's 10 AM Eastern Time - two hours from when I'm posting this.

Yeah, they missed that self-imposed deadline. Film at 11.

In addition to incident management and change management, somebody at Miraheze needs to learn the basics of client service management... as in, "don't get your clients' hopes up." It was completely unrealistic to expect that they'd be able to download the patches from a server that everyone in the world would be hitting at the same time, creating a load on the patch-host server that's equal to a DDOS attack. I wouldn't be surprised to learn they're still waiting their turn to download the patches.

Based on my ITIL experience, I would have announced 17:00 or 18:00 UTC (noon or 1pm ET) and let people be happily surprised if service was back earlier. Yes, it's Scotty's trick on Star Trek to pad the schedule, but it reduces the clients' unhappiness.