(7 hours ago)robkelk Wrote: ...
Based on my ITIL experience, I would have announced 17:00 or 18:00 UTC (noon or 1pm ET) and let people be happily surprised if service was back earlier. Yes, it's Scotty's trick on Star Trek to pad the schedule, but it reduces the clients' unhappiness.
And I would have been wrong to do so. This is going on longer than I expected; I'm starting to think that it might not be back before 20:00 UTC. One thing that I do know is that joggling the specialists' elbows right now will only delay things in the long run. It would be nice to know whether Miraheze has been able to download a copy of the patch yet, but it isn't essential for me to know that.
So... maybe 20:00, maybe 21:00, maybe later. Maybe tomorrow. Probably before the end of the calendar week, but I wouldn't put money on that.
--
Rob Kelk
Sticks and stones can break your bones,
But words can break your heart.
Boycotting ALL products from the USA as long as that country's leader continues to lie about my native country.
Government of Canada: How to immigrate to Canada
Government of Canada: Claiming refugee protection (asylum) from within Canada
Rob Kelk
Sticks and stones can break your bones,
But words can break your heart.
Boycotting ALL products from the USA as long as that country's leader continues to lie about my native country.
Government of Canada: How to immigrate to Canada
Government of Canada: Claiming refugee protection (asylum) from within Canada