Gah... the suck pressure on that situation is approaching ramjet intake levels.
No, really. I've worked in tech support. I know how it is. You don't need to be a jerk right off the bat. You can remain polite. But BE PERSISTANT. Do not let them go for more than 30 minutes without hearing your voice on their phone until the problem is fixed. Get to the point where they know you on a first name basis. Stay on them. Because they WILL take the first opportunity to blow you off.
And NEVER accept that "well we can't fix the problem, it's out of our hands." If they can't fix it, then make them transfer you to someone who can.
Can you tell that I LOVE trashing the nice, neat system of tech support and call centers? Because, having worked tech support, I know how to game the system. (evil grin)-Logan
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"This kind of thing tends invariably to devolve into the kind of "No, Nakajima, THIS is true power!!" argument that only really works if you're yelling it from the cockpit of a giant robot . . ."
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Quote:Just be sure to contact the Networking people first thing in the morning. And then STAY ON THEIR ASS.
And, of course, now that I've called the Uni help desk a second time, I find out that they actually don't know, and that the Networking people who do go home at 4:30.
No, really. I've worked in tech support. I know how it is. You don't need to be a jerk right off the bat. You can remain polite. But BE PERSISTANT. Do not let them go for more than 30 minutes without hearing your voice on their phone until the problem is fixed. Get to the point where they know you on a first name basis. Stay on them. Because they WILL take the first opportunity to blow you off.
And NEVER accept that "well we can't fix the problem, it's out of our hands." If they can't fix it, then make them transfer you to someone who can.
Can you tell that I LOVE trashing the nice, neat system of tech support and call centers? Because, having worked tech support, I know how to game the system. (evil grin)-Logan
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"This kind of thing tends invariably to devolve into the kind of "No, Nakajima, THIS is true power!!" argument that only really works if you're yelling it from the cockpit of a giant robot . . ."
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