Well, I'd glad to do that, jackass, if I could, which is what I just finished telling you.
ETA: Response (Scott) 08/30/2006 05:55 PM
Hello Nathan,
This is the reason, we would like you to try a different connection then the campus's connection. If the game connects using a different connection, then the campus connection needs to be configured in order for you to play.
Thanks,
PlayNC Tech Support
Customer (Nathan Baxter) 08/30/2006 05:14 PM
As the room phones are cellular types and my permanent address is several hours driving time away, I don't think that that experiment is really practical. OTOH, the game had worked fine when I was at home - I didn't start having problems until I tried to play through the dorm connection.
Thanks, -n
Response (Vincent) 08/30/2006 04:04 PM
Hello Nathan,
Could you try using a dial up connection or temporary taking your PC to another location on a different ISP to see if it resolves the issue? We need to determine whether it is the college network causing the issue.
Regards,
Customer (Nathan Baxter) 08/30/2006 03:17 PM
I had tried the DNS flush even before I contacted you; repeating the attempt doesn't solve the problem.
Response (Mike L.) 08/30/2006 02:35 PM
Hello Nathan,
Please perform the following steps- click on Start and go to Run. In the run line, type in cmd and hit enter. In the black window that opens, type
ipconfig/flushdns
Then hit enter. You should see "Successfully flushed the DNS Resolver Cache." Close the command prompt and try the game again. Please let us know if this helps.
Thank you,
Customer (Nathan Baxter) 08/30/2006 01:33 PM
Uninstalling Microsoft TCP/IP v6 did not resolve the problem.
Response (Vincent) 08/30/2006 12:44 PM
Hello Nathan,
Please uninstall IPv6, it is unsupported by City of Heroes.
1. Click Start.
2. Either click Control Panel and then double-click Network Connections, or point to Settings, click Control Panel, and then double-click Network Connections.
3. Right-click any local area connection, and then click Properties.
4. Click Microsoft TCP/IP version 6 in the list of installed components, and then click Uninstall.
5. Restart the computer.
Please let us know if this helps.
Regards,
Customer (Nathan Baxter) 08/30/2006 08:36 AM
> Okay well if all your security software has been removed or disabled from your system, then it must be something on the campus network causing this. You stated previously that you were told that no one else has reported this problem to the campus IT department. Have you tried connecting from a different location on the campus to see if the issue continues? Also you may want to verify with them they were referring to City of Heroes specifically and not other online games. Please let us know what you find out. <
I haven't checked different physical locations because my computer is a desktop system. Also, all other aspects of my connection seem to be working perfectly - websurfing, email, and file sharing have given me no problems - and I find it unlikely that some problem with my dorm room's link would be this specific about its interference.
Below is included a copy of the email the campus help desk sent to their network people, and the reply received.
[8/29/2006 7:24:45 PM - baldwin28]
When he is trying to play city of heros online it willnot connect while he is on campus. It hasent worked since he moved into his dorm. He is wanting to know if the ports are blocked if it is possible to open them up so that he is able to logon to the game
2104
2106
6994
UDP
7100
[8/29/2006 10:54:24 PM - vance30]
TRANSFER REPS: vance30 => maynar12
[8/30/2006 9:06:45 AM - vance30]
TRANSFER REPS: maynar12 => baldwin28
[8/30/2006 9:06:45 AM - vance30]
The ports described above are not visibly blocked by the switch, pix or packeteer. There is a packet shaper on the packeteer that could possibly block that game so we deleted that policy, dont know if it will work but we will try. If he is still having problems we can investigate further.
I -have- tried to connect to the game since receiving this message, and the problem persists.
Thank you, -n
Gag.
===============================================
"Puripuri puripuri... Bang!"
ETA: Response (Scott) 08/30/2006 05:55 PM
Hello Nathan,
This is the reason, we would like you to try a different connection then the campus's connection. If the game connects using a different connection, then the campus connection needs to be configured in order for you to play.
Thanks,
PlayNC Tech Support
Customer (Nathan Baxter) 08/30/2006 05:14 PM
As the room phones are cellular types and my permanent address is several hours driving time away, I don't think that that experiment is really practical. OTOH, the game had worked fine when I was at home - I didn't start having problems until I tried to play through the dorm connection.
Thanks, -n
Response (Vincent) 08/30/2006 04:04 PM
Hello Nathan,
Could you try using a dial up connection or temporary taking your PC to another location on a different ISP to see if it resolves the issue? We need to determine whether it is the college network causing the issue.
Regards,
Customer (Nathan Baxter) 08/30/2006 03:17 PM
I had tried the DNS flush even before I contacted you; repeating the attempt doesn't solve the problem.
Response (Mike L.) 08/30/2006 02:35 PM
Hello Nathan,
Please perform the following steps- click on Start and go to Run. In the run line, type in cmd and hit enter. In the black window that opens, type
ipconfig/flushdns
Then hit enter. You should see "Successfully flushed the DNS Resolver Cache." Close the command prompt and try the game again. Please let us know if this helps.
Thank you,
Customer (Nathan Baxter) 08/30/2006 01:33 PM
Uninstalling Microsoft TCP/IP v6 did not resolve the problem.
Response (Vincent) 08/30/2006 12:44 PM
Hello Nathan,
Please uninstall IPv6, it is unsupported by City of Heroes.
1. Click Start.
2. Either click Control Panel and then double-click Network Connections, or point to Settings, click Control Panel, and then double-click Network Connections.
3. Right-click any local area connection, and then click Properties.
4. Click Microsoft TCP/IP version 6 in the list of installed components, and then click Uninstall.
5. Restart the computer.
Please let us know if this helps.
Regards,
Customer (Nathan Baxter) 08/30/2006 08:36 AM
> Okay well if all your security software has been removed or disabled from your system, then it must be something on the campus network causing this. You stated previously that you were told that no one else has reported this problem to the campus IT department. Have you tried connecting from a different location on the campus to see if the issue continues? Also you may want to verify with them they were referring to City of Heroes specifically and not other online games. Please let us know what you find out. <
I haven't checked different physical locations because my computer is a desktop system. Also, all other aspects of my connection seem to be working perfectly - websurfing, email, and file sharing have given me no problems - and I find it unlikely that some problem with my dorm room's link would be this specific about its interference.
Below is included a copy of the email the campus help desk sent to their network people, and the reply received.
[8/29/2006 7:24:45 PM - baldwin28]
When he is trying to play city of heros online it willnot connect while he is on campus. It hasent worked since he moved into his dorm. He is wanting to know if the ports are blocked if it is possible to open them up so that he is able to logon to the game
2104
2106
6994
UDP
7100
[8/29/2006 10:54:24 PM - vance30]
TRANSFER REPS: vance30 => maynar12
[8/30/2006 9:06:45 AM - vance30]
TRANSFER REPS: maynar12 => baldwin28
[8/30/2006 9:06:45 AM - vance30]
The ports described above are not visibly blocked by the switch, pix or packeteer. There is a packet shaper on the packeteer that could possibly block that game so we deleted that policy, dont know if it will work but we will try. If he is still having problems we can investigate further.
I -have- tried to connect to the game since receiving this message, and the problem persists.
Thank you, -n
Gag.
===============================================
"Puripuri puripuri... Bang!"