If it helps any, the only method I found to get something actually fixed when my ISP was being stupid like this was to have the tech come out and demonstrate
the problem to him. Their line connectivity tests are crap; just because the circuit can complete doesn't mean it's operating at capacity (for
example).
Once I was able to demonstrate what was happening, even though I should never have had to go through so many hoops, they finally fixed it. (And be prepared
for them to argue "Well, it must be on THEIR end, then, your line is fine." No, my line is NOT fine, dumbass.)
--sofaspud
--"Listening to your kid is the audio equivalent of a Salvador Dali painting, Spud." --OpMegs
the problem to him. Their line connectivity tests are crap; just because the circuit can complete doesn't mean it's operating at capacity (for
example).
Once I was able to demonstrate what was happening, even though I should never have had to go through so many hoops, they finally fixed it. (And be prepared
for them to argue "Well, it must be on THEIR end, then, your line is fine." No, my line is NOT fine, dumbass.)
--sofaspud
--"Listening to your kid is the audio equivalent of a Salvador Dali painting, Spud." --OpMegs