Does PWI support the keychain ID dongle? If you could pick up one of those, it might make your account that much more secure going forward.
As for making the account as un-hackable as possible, the obvious solution is the change the password to something really cryptic. Just don't forget it.
Edit: Or... is it that you can't log in at all? If not, then you may need to play telephone tag with their answering system until you speak with a human being. I'd advise against the lawyer threat, however. Most places will immediately stop talking to you and send you immediately over to Legal, to talk to their lawyers. Whatever your issue was, is effectively forgotten in the mad scramble to essentially threaten you with bottomless litigation if you try to sue them.
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Those who fear the darkness have never seen what the light can do.
As for making the account as un-hackable as possible, the obvious solution is the change the password to something really cryptic. Just don't forget it.
Edit: Or... is it that you can't log in at all? If not, then you may need to play telephone tag with their answering system until you speak with a human being. I'd advise against the lawyer threat, however. Most places will immediately stop talking to you and send you immediately over to Legal, to talk to their lawyers. Whatever your issue was, is effectively forgotten in the mad scramble to essentially threaten you with bottomless litigation if you try to sue them.
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Those who fear the darkness have never seen what the light can do.